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This web site is owned and operated by CGH Imports Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the Contact Us page or use the details below.

Our Contact details:
CGH Imports Ltd
Unit 6, Maltings Industrial Estate
Derby Road
Burton on Trent
Staffs
DE14 1RN
England

Phone: 01283 500450 (International +44 1283 500450)
Fax: 01283 500550

Company number: 2660021
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major Credit & Debit cards. Any orders placed for out of stock item(s), you will be contacted and notified of an estimated time of arrival for your item(s) to confirm delivery time. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We aim to ship all orders within a maximum of 2 days upon receipt of order. This is not a contract for shipping. If for any reason your order is likely to be subject to a longer delivery time, we will e-mail you to advise you of an expected/approxiamte delivery time. If this is not acceptable please contact us as soon as possible.

Delivery Schedule
We process your order straight away. We will always try to post your order out to you on the same day, if received before 2pm within the UK. International orders are generally advised of a lead time upon receipt of order.

If you choose to select your country as ' None of the these Countries', we will contact you later to calculate the shipping cost and for your payment prior to shipping your order.
Delivery Schedule
We aim to ship all orders within a maximum of 2 days upon receipt of order. This is not a contract for shipping. If for any reason your order is likely to be subject to a longer delivery time, we will e-mail you to advise you of an expected/approxiamte delivery time. If this is not acceptable pleae contact us as soon as possible.

Delivery Schedule
We process your order straight away. We will always try to post your order out to you on the same day, if received before 2pm within the UK. International orders are generally advised of a lead time upon receipt of order.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed/contacted with the option to cancel your order if you would rather not wait. If you do not reply to our contact, your item will be left on back order and despatched as soon as the product is again available.


Tax Charges For orders made from the UK or the European Union, VAT is added. as appropriate All other orders are VAT free.
Credit Card SecurityWhen the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
No returns are accepted on new or unused products after 14 days of purchase. Returns for warranty consideration must be approved by CGH Imports Ltd. Prior to ANY return shipment, call CGH Imports Ltd before hand. New product must be in original packaging and in a condition fit to sell as new. Authorized returns may be subject to a restocking fee of up to 15% of the original purchase price. All sales are final on discounted items.

Reaching Us
If you need to reach us, please email us using the contact us form on the website, alternatively, you can call on 01283 500450, (International +44 1283 500450) or fax us on 01283 500550 or write to us at CGH Imports Ltd, Unit 6 Maltings Ind Est, Derby Road, Burton on Trent, Staffs, DE14 1RN, England
Privacy PolicyCGH Imports Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Instructions for Returns
Please follow the instructions below to return the item.

If you are thinking of returning an item then in all instances you MUST CONTACT US to discuss. Failure to do so will result in refusal to accept returns.

Returns
All returns must be in new condition and include all original manufacturers packaging. Returns must be received by CGH Imports Ltd within 14 days of the contacted date. CGH Imports Ltd is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package through the carrier. Always INSURE your return package for the full retail value of the item and obtain a TRACKING NUMBER from your chosen delivery services. Unfortunately, we cannot process refunds on damaged items; damaged items will be returned to the customer via our delivery service.

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You have sent me the wrong product:
If we have sent you a product(s), not listed on the invoice we will be happy to exchange said product for the correct item, unless arranged by prior agreement or accompanied by an explanatory note detailing the changes.

¢ Goods must be returned within 14 days of receipt.
¢ Goods must be in original packaging.
¢ Goods must not be fitted or used and must be returned in as new condition.

You will have to pay the postage of return for the goods and we will refund these costs to your original payment method. Proof of postage i.e. a receipt is required before a refund is granted. Always INSURE your return package for the full retail value of the item and obtain a TRACKING NUMBER from your chosen delivery services.

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I ordered the wrong product:
If we have sent you a product(s) listed on your invoice we will be happy to:

Refund the unwanted item subject to a restocking charge of 15%.
Replace the goods for the correct item (additional charges may be incurred subject to the cost of the item required).

¢ Goods must be returned within 14 days of receipt.
¢ No returns will be accepted after 30 days.
¢ Goods must be in original packaging.
¢ Goods must not be fitted or used and must be returned in as new condition.

You will have to pay the postage of return for the goods. No refund of postage will be given. Any further item dispatched will be subject to the stated postage tariff. Always INSURE your return package for the full retail value of the item and obtain a TRACKING NUMBER from your chosen delivery services.

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I no longer want the product:
If we have sent you product(s) listed on your invoice we will be happy to:

Refund the unwanted item subject to a restocking charge of 15%.

¢ Goods must be returned within 14 days of receipt, if returned after 14 days a credit note will be issued.
¢ No returns will be accepted after 30 days.
¢ Goods must be in original packaging.
¢ Goods must not be fitted or used and must be returned in as new condition.

You will have to pay the cost incurred to return the goods. No refund of postage will be given. Always INSURE your return package for the full retail value of the item and obtain a TRACKING NUMBER from your chosen delivery services.

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I have received damaged or faulty goods:
If the packaging or the product received is faulty or damaged in anyway you MUST contact us IMMEDIATELY. Proof will be required.

¢ Goods must be returned within 14 days of receipt.
¢ Goods must be in original packaging.
¢ Goods must not be fitted or used and must be returned in as new condition.

You will have to pay the postage of return for the goods and we will refund these costs to your original payment method. Proof of postage i.e. a receipt is required before a refund is granted. Always INSURE your return package for the full retail value of the item and obtain a TRACKING NUMBER from your chosen delivery services.
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Pricing Changes / Errors
Due to current financial climate and human error some prices are subject to change which can make it impossible at times to keep prices up-to-date on our website. If in doubt, please check with our team first if you are unsure on a price. We hope you understand the circumstances and thank you for being supportive with regard to this.

All prices are subject to change without prior written or oral notice. All orders are invoiced at prices in effect at the time of shipment.

CGH Imports believes the contents and specifications of its catalog, website, ads and promotions are correct. We assume no liability for any errors in listings, specifications, part numbers, prices or model applications. We reserve the right to change specifications, product descriptions, product quality, pricing and application at any time without prior written or oral notice.

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